Refund Policy

Refund & Return Policy

At Toyava, we care deeply about our customers and want you to feel completely confident and happy with every purchase. We know that shopping online can sometimes be tricky, and we’re committed to delivering excellent service to make sure you always enjoy your experience with us.

Return Policy

We gladly accept returns or exchanges on items purchased directly from our website within 30 days of the purchase date, provided the following conditions are met:

  • The item shows no visible signs of damage

  • All original packaging is intact

  • Any damage or tampering may void the Toyava return guarantee

  • Items cannot be returned or exchanged after 30 days

Please note: Certain items are non-returnable, including:

  • Intimate apparel (e.g., undergarments)

  • Sanitary products

  • Hazardous materials

  • Flammable liquids or gases

To complete your return, we may request proof of purchase such as your order confirmation email containing the order number.

How to Request a Return or Exchange

To begin a return or exchange, please contact us at info.toyava@gmail.com with your order number and a brief explanation of the reason for your request. Our customer care team will review your message and assist you according to the policy outlined here.

Exchange Policy

For eligible exchanges, please contact info.toyava@gmail.com with your order number and reason for exchange. We'll guide you through the next steps and ensure your replacement is handled promptly.

Return Shipping

Customers are responsible for covering their own shipping costs when returning an item.

If you're returning an item valued over $75, we recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of your returned package.

Refunds

Once your return is received and inspected, you’ll receive an email notification confirming we’ve received your item and informing you whether your refund has been approved.

If approved, your refund will be processed and automatically applied to your original method of payment.

Late or Missing Refunds

Refunds can take a few business days to appear, depending on your financial institution. If you haven’t received your refund after 2–3 business days, please reach out to us at info.toyava@gmail.com so we can look into the issue.

Gifts

If the item was marked as a gift at checkout and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the item is received, we will send you a digital gift certificate by email.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery by emailing info.toyava@gmail.com. Include your order number and clear photos if possible.

We use delivery timestamps from our shipping providers to verify claims, so please report damage within the time window so we can assist you properly.

Feedback

Your feedback means the world to us! Whether it’s a question, concern, or suggestion, we’d love to hear from you. Please email us anytime at info.toyava@gmail.com — we're always looking to improve and better serve our community.